The Cadence Framework — A System for Every Patient, Every Time
A Framework For Care Continuity In Modern Healthcare
Every Patient Journey Deserves A Next Step
The CADENCE™ Framework helps healthcare organizations create continuity between patient interest and patient care by ensuring every inquiry, referral, conversation, and opportunity continues moving forward.
Healthcare Has Systems For Care. But Not For Continuity.
Most organizations have tools for:
- Clinical documentation
- Scheduling
- Billing
- Treatment
But continuity often depends on individual employees, disconnected systems, and manual follow-up.
CADENCE™ was developed to help organizations create a repeatable, measurable process that supports patients before care begins.
The Seven Components Of Care Continuity
Capture
Every Opportunity
Assess
Needs & Next Steps
Direct
To The Right Path
Engage
Immediately
Nurture
The Relationship
Coordinate
Across Teams
Execute
The Next Step
C — Capture Every Opportunity
Patients, referrals, and inquiries should never disappear because a call was missed, a form was overlooked, or a message arrived after hours.
Capture includes:
- Calls
- Texts
- Forms
- Referrals
- Website inquiries
- Appointment requests
Goal: Nothing gets lost.
A — Assess Needs And Next Steps
Every inquiry is different.
Assessment helps determine:
- Patient needs
- Program fit
- Urgency
- Documentation requirements
- Intake readiness
Goal: Understand what happens next.
D — Direct Patients To The Right Path
Patients should not be left wondering where to go.
Directing includes:
- Routing referrals
- Assigning workflows
- Scheduling consultations
- Coordinating intake
Goal: Create clarity.
E — Engage Immediately
Communication creates trust. Patients expect responsiveness.
Engagement includes:
- Responses
- Reminders
- Education
- Follow-up
- Scheduling communication
Goal: Maintain momentum.
N — Nurture The Relationship
Patients often need guidance before committing.
Nurture includes:
- Follow-up sequences
- Intake support
- Appointment reminders
- Ongoing communication
Goal: Keep patients moving forward.
C — Coordinate Across Teams
Care continuity depends on coordination.
Coordinate includes:
- Staff visibility
- Referral management
- Workflow tracking
- Documentation
- Communication history
Goal: Create organizational alignment.
E — Execute The Next Step
Every patient journey should result in a clear action.
Execute includes:
- Admissions
- Scheduling
- Enrollment
- Consultations
- Care initiation
Goal: Turn intention into action.
Built For Organizations Where Continuity Matters
Behavioral Health
Ensure every inquiry receives an immediate response when someone is ready for help.
Treatment Centers
Coordinate admissions, insurance verification, and intake paperwork seamlessly.
Recovery Residences
Manage waitlists, referral tracking, and resident communication in one place.
Functional Medicine
Guide prospective patients through complex intake processes and high-value consults.
Chiropractic
Capture missed calls and automate scheduling to keep your calendar full.
Private Practice
Provide a premium patient experience without adding administrative headcount.
Home Health
Streamline referral coordination and patient onboarding workflows.
Community Health
Improve access and reduce barriers to care through automated communication.
Framework Meets Infrastructure
CADENCE™ defines the methodology.
Vixta provides the technology and workflows that help organizations implement it consistently.
Together they help healthcare organizations:
Healthcare Needs Better Continuity
Learn how the CADENCE™ Framework can help your organization create a more connected patient journey.
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